Return Policy

Last Updated:

At Stockoiextraordi, we are committed to providing high-quality floral arrangements and exceptional customer service. Due to the perishable nature of fresh flowers, our return policy is designed to ensure customer satisfaction while acknowledging the unique characteristics of floral products.

Returns and Refunds

Due to the perishable nature of our products, all sales of fresh floral arrangements are final. We cannot accept returns of fresh flowers once they have been delivered or picked up.

Quality Guarantee

We stand behind the quality of our floral arrangements. If you receive flowers that are damaged, wilting, or not as described, please contact us within 24 hours of delivery. We will work with you to resolve the issue, which may include:

Replacement of the arrangement
Credit toward a future purchase
Partial or full refund, at our discretion

Order Cancellations

You may cancel your order under the following conditions:

Before Processing: If you contact us before we begin preparing your arrangement, we will provide a full refund.
After Processing: Once we have begun preparing your order, cancellations may incur a processing fee. Contact us as soon as possible if you need to cancel.
Same-Day Orders: Cancellations for same-day orders may not be possible if the arrangement has already been prepared and shipped.

Damaged or Incorrect Orders

If you receive an order that is damaged during shipping or is incorrect, please contact us immediately with photos of the issue. We will work to resolve the problem promptly, typically within 24-48 hours.

Delivery Issues

If your order is not delivered on the scheduled date or time, please contact us immediately. We will investigate the issue and work with our delivery service to resolve the problem. We may offer:

Immediate re-delivery when possible
Full refund if re-delivery is not possible
Credit toward a future order

Refund Processing

If a refund is approved, it will be processed to the original payment method within 5-10 business days. Processing times may vary depending on your financial institution.

Issue Type	Timeframe to Report	Resolution Options
Damaged Flowers	Within 24 hours	Replacement or Refund
Incorrect Order	Within 24 hours	Replacement or Refund
Delivery Issues	Same day	Re-delivery or Refund
Quality Concerns	Within 24 hours	Replacement, Credit, or Refund
Order Cancellation	Before Processing	Full Refund
Last Updated

Contact Us

To initiate a return, request a refund, or report any issues with your order, please contact us:

Stockoiextraordi
2342 Columbia Pike
Arlington, VA 22204
United States
Phone: +17032499056
Email: info@stockoiextraordi.world

Special Circumstances

We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact us, and we will work with you to find a reasonable solution.

Changes to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after such modifications constitutes acceptance of the updated policy.

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